Sales Account Manager

Sales Account Manager

Requirements

• 5+ years of equipment sales experience
• High School Diploma or equivalent work experience required, bachelor’s degree in relevant field (such as Ag Business) preferred
• Extensive knowledge of John Deere and competitive equipment as well as technology trends/advancements
• In-depth knowledge of farming and agronomic practices and trends, including knowledge of key customer account agronomic operations
• Business, financial, and logistical management knowledge
• Ability to work flexible and extended hours
• Ability to use standard desktop load applications such as Microsoft Office and internet functions as well as dealer business systems
• Willingness and ability to work flexible and extended hours and weekends
• Self-starter
• High attention to detail
• Excellent verbal and written communication skill set
• Exceptional customer service skills with the ability to articulate through a phone call or email
• Good organizational skills and the ability to multitask
• Strong listening and interpersonal skills
• Proven sales skills with ability to read customers and close the sale quickly
• Ability to negotiate a sales deal when an offer is being made
• Valid driver’s license required
• Driving record that meets Employer’s insurance company requirements

Responsibilities

• Manages key customer account relationships to provide a differentiated customer experience.
• Proactively assesses, clarifies, validates, and communicates key customer account needs on an ongoing basis.
• Provides value to key customer accounts by developing solutions that save time, reduce risk, and increase profits.
• Develop a contact plan that meets the individual needs of the key customer accounts.
• Meet or exceed sales volume goals and sales objectives on assigned key customer accounts.
• Influences customer trade cycles and appraises current and future needs.
• Updates and retains relevant customer account information, such as equipment and operational information in the customer relationship management system. (CRM)
• Engages with dealership personnel (IS Team, Parts, Service, Admin) to promote resources such as John Deere Operations Center, and TRUConnect, ensuring customer expectations are met or exceeded.
• Represents the dealership for the sale of all equipment, aftermarket, and technology-based products and services to assigned customer accounts, following a defined sales process.
• Understand and maintain knowledge for evaluating used equipment (trade-ins), following the TRULAND used equipment process.
• Maintains product knowledge of all equipment and services available to customer accounts.
• Maintains knowledge of financing and risk management options to assist customers with securing the purchase of a solution.
• Maintains and communicates knowledge of customer account operational requirements, both agronomic/turf industry and/or business goals.
• Monitors and timely communicates any competitive activity to management.
• Plans, coordinates, and effectively executes equipment field demonstrations, including demo survey registration completion.
• Coordinates dealership team (Integrated Solutions Dept and Aftermarket Support) to manage and deliver the highest levels of value to key customer accounts.
• Attend applicable sales and operational training events and seminars, both internal and external to the dealership.
• Maintain assigned company vehicles and equipment when applicable.
• Assist in product support functions during peak seasons.
• Track customer interaction on Excel spreadsheet or CRM database.
• Assist with inter-store transfers and requests.

Preferred Qualifications

• bachelor’s degree in relevant field (such as Ag Business) preferred