Runner Trainer

Runner Trainer

Requirements

• Bachelor’s degree in human resources, Training & Development, Business Administration, or a related field.
• Professional work experience in a related position.
• Strong knowledge of instructional design principles and adult learning theory.
• Must be 18 years or older. Refer to your state guidelines.
• ServSafe, Food Handling and Alcohol training certifications required.
• Strong interpersonal skills for interacting with employees, guests, and management.
• Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner.
• Must be able to maintain strong attention to detail while able to prioritize in a fast paced and constantly changing environment.
• Have integrity and can be counted on to the right thing.
• Available nights, holidays and weekends.

Responsibilities

• Conducting training needs assessments to identify skill gaps and training requirements.
• Developing and delivering engaging training programs, workshops, and seminars for employees.
• Creating and maintaining training materials, presentations, and e-learning modules.
• Utilizing various training methodologies and technologies to ensure effective learning experiences.
• Evaluating training program effectiveness and making continuous improvements.
• Collaborating with subject matter experts to develop specialized training content.
• Providing coaching and feedback to employees to support their professional development.
• Staying up to date with industry trends and best practices in training and development.
• Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures.
• Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion.
• Demonstrate Commitment, and Integrity at all times – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not.
• Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items.
• Clean auditoriums removing all dishes, trash, and providing managers with any found items.
• Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks and ringing up guests at concessions or box office.
• Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist.
• Be cognizant of issues with movie projections-communicating with management when issues arise.
• Complete all opening, mid and closing procedures- including but not limited to other duties.
• Acknowledging guest by Cinépolis standards.

Preferred Qualifications

• 1+ years of food running or bussing preferred.