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Roving Retail Technician

Roving Retail Technician

CompanyAsurion
LocationCheektowaga, NY, USA
Salary$18.9 – $18.9
TypeFull-Time
Degrees
Experience LevelJunior

Requirements

  • 1+ years of customer service/retail sales experience
  • Basic knowledge of mobile devices and operating systems
  • Ability to work a flexible retail schedule. Including weekends and holidays
  • Basic knowledge of Microsoft Office
  • A valid driver’s license and satisfactory driving record with 1+ years of driving experience
  • Ability to travel a radius of up to 30 miles (store to store)

Responsibilities

  • Be the face of Asurion and deliver award-winning, personalized customer experiences
  • Safely travel in a personal vehicle to locations throughout a designated market (daily)
  • Perform repairs for all devices efficiently
  • Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
  • Achieve sales goals
  • Handle work orders and manage inventory
  • Oversee buybacks and product returns
  • Learn and provide best practices between stores
  • Share feedback for store improvements

Preferred Qualifications

  • 6+ months of experience with product service support and technology repair (preferred)