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Roving Retail Technician
| Company | Asurion |
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| Location | Cheektowaga, NY, USA |
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| Salary | $18.9 – $18.9 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- 1+ years of customer service/retail sales experience
- Basic knowledge of mobile devices and operating systems
- Ability to work a flexible retail schedule. Including weekends and holidays
- Basic knowledge of Microsoft Office
- A valid driver’s license and satisfactory driving record with 1+ years of driving experience
- Ability to travel a radius of up to 30 miles (store to store)
Responsibilities
- Be the face of Asurion and deliver award-winning, personalized customer experiences
- Safely travel in a personal vehicle to locations throughout a designated market (daily)
- Perform repairs for all devices efficiently
- Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
- Achieve sales goals
- Handle work orders and manage inventory
- Oversee buybacks and product returns
- Learn and provide best practices between stores
- Share feedback for store improvements
Preferred Qualifications
- 6+ months of experience with product service support and technology repair (preferred)
