Road Investigator – Siu – Property Claims
Company | Aviva |
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Location | Oakville, ON, Canada |
Salary | $Not Provided – $Not Provided |
Type | Full-Time |
Degrees | Bachelor’s |
Experience Level | Senior, Expert or higher |
Requirements
- Minimum 6 years of experience in an investigative role
- Strong technical knowledge of insurance lines of business, with a focus on property claims (including personal, commercial, and large/complex losses)
- Post-secondary education or equivalent work experience
- CIP designation or working toward completion
- Solid understanding of claims and underwriting processes
- Excellent analytical, investigative, and decision-making skills
- Strong communication, presentation, and customer service skills—diplomatic and empathetic
- Ability to make confident, objective decisions in high-risk or legally sensitive matters
- Comfortable working in ambiguous or challenging situations
- Willingness to travel across Canada and work evenings/weekends as needed
- Valid driver’s license
- Provincial or territorial insurance licensing (as required)
Responsibilities
- Act as Case Lead for both field and desk-based investigations
- Conduct in-person and telephone interviews, gather and analyze facts, and manage case files
- Establish investigation strategies, define scope, and identify all relevant leads
- Collect and document physical and electronic evidence in a defensible manner
- Assist desk investigators with fieldwork as needed
- Determine when investigations are ready for disposition and provide clear recommendations
- Prepare for and participate in Decision Panel meetings
- Build defendable case briefs to support internal decisions or external prosecutions
- Liaise with colleagues across Verify, Claims, Underwriting, and Legal
- Evaluate evidence sufficiency throughout the investigation lifecycle
- Supervise investigations conducted by external vendors
- Manage complex investigations involving multiple parties or investigators
- Provide technical expertise, coaching, and mentoring to other investigators
- Attend court as required and prepare Aviva witnesses for testimony
- Ensure investigations are timely, thorough, and compliant with legal and regulatory standards
Preferred Qualifications
- Bilingualism (English & French) is an asset