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Road Investigator – Siu – Property Claims

Road Investigator – Siu – Property Claims

CompanyAviva
LocationOakville, ON, Canada
Salary$Not Provided – $Not Provided
TypeFull-Time
DegreesBachelor’s
Experience LevelSenior, Expert or higher

Requirements

  • Minimum 6 years of experience in an investigative role
  • Strong technical knowledge of insurance lines of business, with a focus on property claims (including personal, commercial, and large/complex losses)
  • Post-secondary education or equivalent work experience
  • CIP designation or working toward completion
  • Solid understanding of claims and underwriting processes
  • Excellent analytical, investigative, and decision-making skills
  • Strong communication, presentation, and customer service skills—diplomatic and empathetic
  • Ability to make confident, objective decisions in high-risk or legally sensitive matters
  • Comfortable working in ambiguous or challenging situations
  • Willingness to travel across Canada and work evenings/weekends as needed
  • Valid driver’s license
  • Provincial or territorial insurance licensing (as required)

Responsibilities

  • Act as Case Lead for both field and desk-based investigations
  • Conduct in-person and telephone interviews, gather and analyze facts, and manage case files
  • Establish investigation strategies, define scope, and identify all relevant leads
  • Collect and document physical and electronic evidence in a defensible manner
  • Assist desk investigators with fieldwork as needed
  • Determine when investigations are ready for disposition and provide clear recommendations
  • Prepare for and participate in Decision Panel meetings
  • Build defendable case briefs to support internal decisions or external prosecutions
  • Liaise with colleagues across Verify, Claims, Underwriting, and Legal
  • Evaluate evidence sufficiency throughout the investigation lifecycle
  • Supervise investigations conducted by external vendors
  • Manage complex investigations involving multiple parties or investigators
  • Provide technical expertise, coaching, and mentoring to other investigators
  • Attend court as required and prepare Aviva witnesses for testimony
  • Ensure investigations are timely, thorough, and compliant with legal and regulatory standards

Preferred Qualifications

  • Bilingualism (English & French) is an asset