Road Investigator - Siu - Property Claims

Road Investigator – Siu – Property Claims

Minimum 6 years of experience in an investigative role
Strong technical knowledge of insurance lines of business, with a focus on property claims (including personal, commercial, and large/complex losses)
Post-secondary education or equivalent work experience
CIP designation or working toward completion
Solid understanding of claims and underwriting processes
Excellent analytical, investigative, and decision-making skills
Strong communication, presentation, and customer service skills—diplomatic and empathetic
Ability to make confident, objective decisions in high-risk or legally sensitive matters
Comfortable working in ambiguous or challenging situations
Willingness to travel across Canada and work evenings/weekends as needed
Valid driver’s license
Provincial or territorial insurance licensing (as required)

Act as Case Lead for both field and desk-based investigations
Conduct in-person and telephone interviews, gather and analyze facts, and manage case files
Establish investigation strategies, define scope, and identify all relevant leads
Collect and document physical and electronic evidence in a defensible manner
Assist desk investigators with fieldwork as needed
Determine when investigations are ready for disposition and provide clear recommendations
Prepare for and participate in Decision Panel meetings
Build defendable case briefs to support internal decisions or external prosecutions
Liaise with colleagues across Verify, Claims, Underwriting, and Legal
Evaluate evidence sufficiency throughout the investigation lifecycle
Supervise investigations conducted by external vendors
Manage complex investigations involving multiple parties or investigators
Provide technical expertise, coaching, and mentoring to other investigators
Attend court as required and prepare Aviva witnesses for testimony
Ensure investigations are timely, thorough, and compliant with legal and regulatory standards