Road Hazard Claims Specialist
| Company | JM Family |
|---|---|
| Location | St. Louis, MO, USA, Deerfield Beach, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or GED preferred.
- Excellent customer service skills, including strong verbal and written communication and the ability to use influence, negotiate, problem solve, and provide resolutions to handle claims.
- Proficient use of technology and communication tools including Microsoft and web-based applications, email, instant message, and meeting platforms.
- Strong problem-solving, evaluation, and time management skills.
- Bilingual (Spanish & English) preferred.
- Must be able to be flexible and accommodate any 8-hour shift (start time might vary between 8 am EST and 12 pm EST).
- Must be willing to travel to one of our offices for training at the onset, and available for additional travel throughout the year (minimum of 1x per quarter).
- Set up of a home office with a consistent high-speed internet connection is needed for hybrid work arrangements.
Responsibilities
- You will be part of a team that reviews, investigates, and authorizes Road Hazard and Maintenance claims based on a wide range of established contract guidelines.
- You will be communicating via telephone and email with retail and wholesale customers, repair facilities, and non-related parties to resolve and process Road Hazard and Maintenance claims; answering customer and dealership questions relating to contract coverages.
- You will be utilizing a variety of technology and communication tools to process claims, review policies and procedures, and retrieve documents.
Preferred Qualifications
- High School Diploma or GED preferred.
- Bilingual (Spanish & English) preferred.