RN Urgent Care Clinic Manager

RN Urgent Care Clinic Manager

Requirements

• Bachelor’s degree in Nursing required. May consider those with Associate’s with strong clinic leadership background if willing to obtain Bachelor’s degree within 4 years
• Associate’s Degree in Nursing required for legacy staff (staff who were hired into or already in positions where requirements changed after the staff was hired)
• 2+ years nursing experience
• Licensed Registered Nurse – MN Board of Nursing required

Responsibilities

• Leads operations and supports the delivery of care at multiple urgent care locations to ensure the delivery of efficient, safe, and compassionate patient care
• Collaborates with lead provider(s), Regional Manager, and directors in overall performance and management
• Manages both clinical and business operations
• Recruits, selects, and onboards high talent staff and providers
• Manages clinical and business staff performance
• Works with clinician leader to communicate and engage staff, leaders, and providers in key initiatives
• Ensures staff are appropriately trained and operating within scope and at the top of their licensure/role
• Ensures staff and providers have equipment, tools and resources to do their work
• Maintains an understanding of daily functions to ensure delivery on all accountabilities and tasks
• Identifies and communicates needs and/or changes that affect the work and escalates concerns as appropriate
• Analyzes and acts on employee engagement data
• Maintains a strong presence, demonstrating awareness and involvement in urgent care activities
• Role models poise, presence, positive change influence
• Communicates with and engages leaders and staff in key initiatives by sharing a clear, compelling vision that allows them to see their contribution and role in the work to ensure continuous improvement
• Works with staff and providers to develop and implement objectives for the provision of safe and effective patient care
• Evaluates the effectiveness of policies and procedures and makes recommendations for change
• Identifies and acts on opportunities to improve patient experience. Leads new patient experience initiatives
• Ensure staff and providers have knowledge of and access to patient experience feedback and initiatives
• Addresses site level patient concerns
• Represents Allina Health in the local community as appropriate
• Takes on-call responsibility for AHG urgent cares on rotation
• Partners with lead provider, Regional Manager and peers to develop, implement and evaluate patient care delivery processes
• Utilizes patient experience and feedback to inform improvements and immediate recovery as needed
• Empowers staff to resolve patient complaints and concerns and creates a culture of service recovery
• Supports an environment to achieve quality goals by identifying and removing barriers, communicating changes, and ensuring training and development of staff
• Leads and develops a culture of safety and focus on High Reliability Organization in collaboration with lead providers
• Ensures adherence to all safety, risk and compliance policies and procedures; Oversight of supervisors to ensure site is compliant with state regulations (hazardous waste, MNVFC, DME, etc.)
• Observes drills as appropriate to gauge level of preparedness and proactively address gaps
• Participates in site safety meetings, rounding, audits and events as appropriate
• Ensures any regulatory and accreditation expectations have been met
• Partners with the safety lead to conduct or observe drills, evaluate staff preparedness and proactively address gaps
• Collaborates with Primary Care clinic leadership on site based activities
• Shares best practices across Allina Health Group Urgent Care
• Models and promotes collaboration within urgent care and primary care
• Overcomes barriers, creates internal and external relationships to meet both company and community needs
• Ensures staff and key stakeholders are involved in timely communications and information sharing
• Provides oversight for the implementation of new programs and services at their location(s)
• Collaborates with leadership to plan, implement and manage operational initiatives and tactical plans, tracking operations performance against key performance indicators
• Reviews and analyzes dashboards and reporting templates to highlight performance, including variances
• Manages relationships with leaders, physicians, and external partners to gain confidence and engagement in strategic and operational initiatives
• Maintains an awareness of current community and national trends and data for clinical specialty, profession, and health care industry
• Accountable for management of urgent care financials, operating expenses, and productivity for sites of responsibility
• Reviews financial reports and tools to assess and problem solve to align operating expenses and productivity
• Collaborates with lead physician to manage provider productivity
• Other duties as assigned.

Preferred Qualifications

• Urgent care or emergency department experience
• 2+ years leadership/supervisory experience