Rheumatology/Gastroenterology Health & Science Specialist

Rheumatology/Gastroenterology Health & Science Specialist

Requirements

• A Bachelor’s Degree OR an associate’s degree with 8+ years of experience; OR a high school diploma (or equivalent) with 10+ years of relevant experience.
• Minimum of 3 years of previous Pharmaceutical biotech or medical marketing/promotional/sales experience, a promoted position and or developmental role with demonstrated leadership across peer groups with experienced marketing, promotional and sales in a specialized market where third-party reimbursement and service center has been utilized.
• Have a history of marketing, promotional or sales success, strong territory management skills, outstanding communications skills, as well as demonstrated teamwork, leadership ability and accountability.
• Must live within 30 miles of the territory.
• Valid US driver’s license and a driving record in compliance with company standards.

Responsibilities

• Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies, by customer, to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.
• Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Teams, WebEx, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; leverages analytics to assist with developing insights and next best action plans.
• Compliantly delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behavior/close sales) and leverages account priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources.
• Leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively utilizes approved clinically oriented disease state information, as applicable).
• Works effectively with HCPs and directs office staff to plan for customer engagements in multiple formats (e.g., virtual and in-person).
• Responsible for strategic deployment of approved Pfizer resources to support provider and patient’s needs (e.g., samples, vouchers, co-pay resources and patient education); works effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidance from management and other support functions (Marketing, Strategy) technical solutions (e.g., content recommendation engines) into pre-call planning; proactive planning and optimization of call environment in multiple locations; able to effectively plan day-to-day work based on personal and customer schedules; collaborate effectively with other Customer-Facing (CF) colleagues and Pfizer Connect team members.
• Appropriately support patients’ access to Pfizer products by providing relevant information to HCPs on Reimbursement, Patient Assistant Program (PAP), Pfizer hub programs, and Co-Pay Resources.
• Present terms of sale of product or existing contract terms where appropriate and with approved language; proactively answer on-label questions; proactively introduce customers to future state Pfizer on-demand portal with access to appropriate targeted content.
• Collaborates effectively and compliantly with cross-functional colleagues, including Field Medical, Reimbursement and Key Account Management, to address customer inquiries and advance Pfizer objectives. Able to use triaging protocols and digital apps to create rapid connections with appropriate SMEs to address customer inquiries.
• Effectively use calendaring tools, leadership goals, and personal insights to address customer priorities calls effectively; and bring insights from customer surveys to leadership to improve model.

Preferred Qualifications

• 3-5 years specialty marketing/promotional/sales experience
• Strong knowledge of disease states, therapeutic areas, and products
• Deep knowledge of applicable customers and markets (prescribers/HCPs/institutions/organizations)
• Strategic account marketing, promotional, sales and management skills.
• Superior marketing, promotional, sales, technical and relationship building skills
• Demonstrated track record of assessing account needs and bringing relevant information and resources to drive performance
• Demonstrated track record of strong business acumen, problem solving, strategic thinking, data analytical skills and project management skills, as well as excellent planning and prioritization skills
• Demonstrated ability to engage, influence and support customers throughout the marketing, promotional and sales process, excellent communication, and interpersonal and leadership skills.
• Demonstrated ability to quickly learn and embrace new ways of working in a rapidly changing environment.
• Possess the ability to work in a matrix environment and to leverage multiple resources to meet customer needs and deliver results.
• Demonstrated track record of strong leadership, cross functional leadership, collaboration, and effective utilization of available resources to drive performance.
• Experience working with key thought leaders or high influence customers in large group practices, hospitals, or managed care organizations preferred.
• Strong organizational and analytical skills are also required and ability to analyze and draw appropriate conclusions using sales data/call reporting software/applications and able to adapt to Pfizer’s long-range technology adapting and learning to use new technology to deliver in bringing Pfizer information to market
• Change agile and able to adapt quickly to workplace changes
• Exceptional time management, and planning and organizing skills