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Reverse Logistics Specialist
| Company | Samsara |
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| Location | Louisville, KY, USA |
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| Salary | $68425 – $80500 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Ability to work onsite 90-100% in Louisville, Kentucky
- Domain expertise in sales order processing for B2B business like SaaS, hardware, or software products
- 2+ years experience as an operations manager, or relevant experience in operations field required
- B.A./B.S. required, preferably in a business or operations discipline
- Familiarity with reverse logistics, refurbishment, and material review board processes
- Strong spoken and written language skills for working with multiple teams and publishing documentation
- Familiarity with many business systems solutions for order modifications and handling fulfillment transactions between applications
Responsibilities
- Interface with Reliability and Operations teams to understand program priorities and timelines
- Coordinate and manage the repair and refurbishment process for returned items at our US-based 3PL locations
- Evaluate the condition of returned goods and determine appropriate disposition
- Provide support to day to day Returns and Fulfillment operations
- Provide regular direction on priorities and team activities
- Main point of contact for day to day escalations
- Help ensure flawless execution during end-of-quarter periods
- Assist with inventory and quality engineering related projects for our hardware, cables, and accessories
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Preferred Qualifications
No preferred qualifications provided.
