Skip to content
Revenue Operations Business Analyst – Salesforce
| Company | Qlik |
|---|
| Location | King of Prussia, PA, USA |
|---|
| Salary | $85000 – $95000 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s |
|---|
| Experience Level | Mid Level, Senior |
|---|
Requirements
- Bachelor’s degree in Business Administration, Information Systems, or a related field.
- 3-5 years of experience in business process analysis, preferably in an environment utilizing SFDC and NetSuite.
- Strong experience in change management within technology systems and operational processes.
- Familiarity with Q2C processes, including quoting, order management, billing, and renewals.
- Excellent communication skills with the ability to present complex information in a clear and concise manner.
- Strong problem-solving skills, with a proven ability to analyze workflows and system integrations.
- Experience working cross-functionally in a collaborative team environment.
Responsibilities
- Develop and implement change management strategies for updates to systems, policies, and product offerings.
- Communicate changes effectively to all stakeholders, ensuring clarity and alignment across teams.
- Serve as the primary point of contact for system and process updates, ensuring smooth transitions and user adoption.
- Analyze and optimize business processes related to the Q2C cycle by leveraging Salesforce and NetSuite systems.
- Collaborate with IT, operations, and sales teams to streamline workflows and integrations, enhancing system performance and user experience.
- Identify and implement enhancements to support scaling of the operations and sales functions.
- Partner with the operations and sales teams to identify gaps in processes and implement solutions to improve efficiency and productivity.
- Provide training and support to teams on new features, system changes, and product updates.
- Develop reports, and documentation to support decision-making and continuous improvement in the Q2C process.
- Work closely with the Q2C, IT, Product, Pricing and Packaging and Finance teams to ensure that business requirements are clearly understood and delivered through the technology stack.
- Collaborate with the product management team to ensure that system updates align with product launches and changes.
- Proactively identify opportunities for process improvement and operational efficiency in the Q2C lifecycle.
- Use data-driven insights to recommend and implement best practices that align with business goals.
Preferred Qualifications
- Certifications in Salesforce and/or NetSuite are a plus.
- Experience working in a SaaS environment or with subscription-based business models.
- Familiarity with ERP and CRM integration best practices.
