Retail Service Specialist

Retail Service Specialist

Requirements

• High School GED Required
• Requires moderate knowledge of Auto Club products and services in the following areas: travel counseling, publications, maps, and routing.
• Advanced knowledge of and training in DMV rules, regulations and procedures preferred.
• Moderate skill required in the operation of additional Branch equipment such as the key cutter machine and passport equipment.
• General typing, Windows, Microsoft Office, Outlook and Internet/Intranet access skills required.
• General knowledge of Club systems required.
• Notary Public – National Notary Association within 1 Year Required

Responsibilities

• Provide DMV registration services to members. Maintain current knowledge of DMV regulations. Complete all transactions according to DMV and Club policy and procedures.
• Support the Branch at reception with member check in and provide maps, tour books and other travel related materials. Identify cross-sell opportunities based on members’ product needs and service. Enhance member relationship by diversifying use of products and services, including automotive, financial products and travel resale materials. Provide leads to insurance, life, travel and other departments as appropriate. Meet cross sell goals.
• Notary Public – Process Notary transactions for members according to National Notary Association and Club procedures. Maintain knowledge and Notary commission.
• Prepare TripTiks, IDPs, process passport photos and routings for members.
• Book car, hotel and domestic hotel packages. Sell Mexico insurance.
• Perform administrative functions for the branch, including but not limited to: Balance cash drawers, post ledgers, assist in resolving overages/shortages, file receipts, submit documents, when necessary, make deposits, retain documents for auditing in the manner required, and process FIRM.
• Process payments for memberships/insurance policies and offer automatic renewal. Offer and process changes to membership files and upgrade basic memberships to memberships with higher value (AAA+ or RV or Premier etc.) as appropriate. Handle ERS complaints, provide tip packs, and balance / reconcile cash drawers.
• Support corporate initiatives to improve membership retention such as collecting valid email addresses, acknowledging first year members and supporting AAA Auto Pay and Identity Theft Monitoring.
• Processes Travel, Automotive and Cashiering transactions efficiently and quickly.

Preferred Qualifications

• 1-3 years Customer service Preferred
• Advanced knowledge of and training in DMV rules, regulations and procedures preferred.