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Retail Service Specialist
| Company | Auto Club Enterprises |
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| Location | Simi Valley, CA, USA |
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| Salary | $22 – $23 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- High School GED Required
- Notary Public – National Notary Association within 1 Year Required
- General typing, Windows, Microsoft Office, Outlook and Internet/Intranet access skills required.
- General knowledge of Club systems required.
Responsibilities
- Provide DMV registration services to members.
- Support the Branch at reception with member check in and provide maps, tour books and other travel related materials.
- Notary Public – Process Notary transactions for members according to National Notary Association and Club procedures.
- Prepare TripTiks, IDPs, process passport photos and routings for members.
- Book car, hotel and domestic hotel packages.
- Perform administrative functions for the branch, including but not limited to: Balance cash drawers, post ledgers, assist in resolving overages/shortages, file receipts, submit documents when necessary, make deposits, retain documents for auditing in the manner required, and process FIRM.
- Process payments for memberships/insurance policies and offer automatic renewal.
- Support corporate initiatives to improve membership retention such as collecting valid email addresses, acknowledging first year members and supporting AAA Auto Pay and Identity Theft Monitoring.
- Processes Travel, Automotive and Cashiering transactions efficiently and quickly.
Preferred Qualifications
- 1-3 years Customer service Preferred
- Requires moderate knowledge of Auto Club products and services in the following areas: travel counseling, publications, maps, and routing.
- Advanced knowledge of and training in DMV rules, regulations and procedures preferred.
- Moderate skill required in the operation of additional Branch equipment such as the key cutter machine and passport equipment.
