Retail Sales Specialist - Wayfair Stores

Retail Sales Specialist – Wayfair Stores

1–3 years of experience motivating a team to meet sales goals in a retail environment
1+ year in a retail sales role with a strong track record of meeting quotas or KPIs
High school diploma or equivalent required
Willingness to work nights, weekends, and holidays as needed
Comfortable learning and using CRM tools, mobile devices, POS systems, and Google Suite or Microsoft Office
Exceptional communication and problem-solving abilities, even in fast-paced or high-pressure situations
Skilled at juggling priorities while maintaining accuracy, organization, and a strong customer-first mindset

Collaborate with Sales Floor Managers and Department Leaders to foster a high-energy sales culture that celebrates wins and drives results
Take ownership of individual and team KPIs, driving productivity and consistently exceeding sales targets
Act as a peer coach by training team members on selling strategies, service standards, and product knowledge to ensure a consistent customer experience
Use clientele tools, CRM, and design applications to nurture customer relationships and secure both immediate and future sales
Lead by example on the sales floor, modeling how to ask thoughtful questions, build trust, and create personalized experiences for every customer
Leverage a deep understanding of Wayfair’s in-store and online assortment to help customers find the right solution, every time
Support operational excellence by assisting with floor sets, restocks, substitutions, and maintaining a welcoming environment
Show up ready to lead and support the team. Communicate proactively about any unexpected absences or scheduling needs