Retail Sales Manager
| Company | Michaels |
|---|---|
| Location | Mesa, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Basic computer skills
Responsibilities
- Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art.
- Drive custom framing sales.
- Assist customers in creating a memorable framing solution for their art.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
- Develop and coach the team selling behaviors.
- Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager.
- Achieve your KPI’s and manage the framing team to achieve their role KPI’s.
- Review sales and production workload and build plans and sales floor time for networking.
- Manage and execute the inventory management processes as assigned.
- Manage and execute shrink and safety programs.
- Serve as Manager on Duty (MOD).
- Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development.
- Partners with MOD’s daily on the expectations of framing and other framers.
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
- Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
- Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
- Acknowledge customers, help locate product and provide solutions.
- Assist with Omni channel processes.
- Other duties as assigned.
Preferred Qualifications
- Previous custom framing experience is preferred
- Retail management experience
- Experience leading a sales team