Retail Sales Lead – Apparel
| Company | Dick’s Sporting Goods |
|---|---|
| Location | West Des Moines, IA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma
Responsibilities
- Greets and engages each and every athlete within eyesight.
- Builds relationships with athletes through greeting, asking open ended questions, recommending product, following up and thanking/inviting back.
- Supports a sales and service environment by connecting with multiple athletes.
- Displays Service and Selling standards in alignment with company’s expectations.
- Displays product knowledge by offering recommendations that benefit / align with the athlete’s wants and needs that makes the athlete feel understood.
- Meets the athlete in their shopping journey, builds trust and value by creating a tailored and unparalleled experience that makes the athlete feel appreciated.
- Creates a tailored consultative experience to provide unparalleled customer service, adapting sales style appropriately.
- Pulls from personal experiences to recommend product that makes the athlete feel confident.
- Provides exceptional fitting room service by opening door, ensure fitting room is clean, checking in and offering additional recommendations that makes that athlete feel appreciated.
- Fully outfits athletes from head to toe with appropriate apparel and recommends footwear / other product to make them feel excited.
- Assists in educating other teammates by sharing new product info, conducting fit session, learning key items and understanding new technology.
- Assists in recovery of the apparel department including straightening, folding, fitting room & front end go backs.
- Assists the Apparel Sales Prep Team and Apparel Merchandiser as needed / directed.
- Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the ‘why’ behind tasks, plans, and processes (e.g., NSPP, Scorecards, LP, etc.).
- Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering a hassle-free shopping experience.
- Creates an inclusive store environment where everyone (teammates & athletes) feels welcome and safe and is treated with respect.
Preferred Qualifications
- Prior retail sales, cashier, or customer-focused experience preferred