Retail Rock Climbing Lead
| Company | Dick’s Sporting Goods |
|---|---|
| Location | Leawood, KS, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Climbing certification required
- Flexible availability – including nights, weekend, and holidays
- Applicants must be at least 18 years old to comply with applicable labor laws and job-specific requirements.
Responsibilities
- Drive the highest level of customer service within the department
- Ensure the customer experience includes product experts who provide consultative advice
- Instruct climbing techniques for explorers of all ages and experience levels
- Teach instructional lessons as needed or requested
- Supervise climb sessions
- Uphold Company standards for merchandise presentation
- Assist the store management team with general supervision in the store
- Assist manager with department scheduling and directing workflow
- Communicate information to department guides regarding Company initiatives
- Identify and correct any safety concerns with the rock wall and climbing equipment
- Assist in creating, maintaining and ensuring compliance of safety related standard operating procedures
- Ensure the safety and security of teammates, customers and property
- Ensure all certifications are completed and up to date
- Assist with training associates on Company procedures and programs
- Train and mentor new hires by sharing experience, knowledge and best practices
- Manage team-building events at the rock wall with guides
- Perform other tasks as assigned by management.
Preferred Qualifications
- Prior retail sales experience (or customer-focused experience) preferred