Retail Regional Manager

Retail Regional Manager

Requirements

• 5–10+ years of multi-store management experience, ideally within luxury or high-end retail environments with a high focus on sales.
• Proven ability to lead, motivate, and develop strong, sales-driven teams.
• Strong operational and financial management skills.
• Highly organized and results-oriented with exceptional attention to detail.
• Excellent communication and interpersonal skills.
• Tech-savvy with proficiency in Microsoft Excel; Salesforce or CRM experience preferred.
• Flexibility for regional travel and weekend availability.

Responsibilities

• Drive top-line sales and bottom-line profitability across all assigned stores, ensuring alignment with Aroma360’s mission and business goals.
• Translate corporate strategy into actionable store-level initiatives and hold store leaders accountable for execution.
• Lead the successful launch of new store locations, onboarding, merchandising, and compliance in partnership with the corporate team.
• Establish clear performance objectives (daily, monthly, annual) and provide ongoing coaching and performance reviews.
• Lead, inspire, and mentor Store Managers and their teams, fostering a high-performance sales and client-focused culture.
• Conduct regular manager meetings and store visits to provide guidance, support, and continuous development.
• Ensure all locations deliver exceptional, personalized client experience in alignment with the Aroma360 brand and selling style.
• Monitor and support the growth of client databases; guide stores in clientele strategies to increase loyalty and lifetime value.
• Lead by example in building and nurturing key customer relationships, supporting VIP engagement and event participation.
• Guarantee consistent execution of all operational procedures including inventory, product delivery, stockroom management, POS accuracy, visual merchandising, and housekeeping.
• Enforce company standards related to store appearance, product presentation, loss prevention, IT systems, and cash handling.
• Partner with the corporate team to streamline processes, troubleshoot challenges, and improve efficiency.
• Execute competitive marketing strategies in partnership with corporate, including in-store activations and external events.
• Maintain strong relationships with mall management, event partners, and local influencers to boost foot traffic and brand visibility.
• Support planning and execution of seasonal and promotional campaigns; ensure each store reflects Aroma360’s luxury image and brand storytelling.

Preferred Qualifications

• Salesforce or CRM experience preferred.