Retail Program Manager

Retail Program Manager

Requirements

• Strong interpersonal skills
• Strong organizational skills
• Strong communication skills
• Strong selling skills
• Two years of demonstrated sales experience
• Ability to work evenings and weekends with minimal supervision
• Ability to read and interpret training material

Responsibilities

• Recruit, train, and direct all personnel within the retail sales program to obtain daily/weekly specified lead goals
• Manage hourly/daily associates performance, schedules and activities to achieve service center goals
• Hold weekly associate meetings to inform, educate, and motivate individual team members
• Provide individual and team progress updates vs. goals
• Provide training on technical issues affecting the retail program (seasonal changes, IAQ materials, HVAC equipment, etc.)
• Create competitive atmosphere between associates with internal contests for leads or challenges to a neighboring branch such as a ‘race’ to a pre-determined goal, etc.
• Spend 60-65% of time in the field with SSAs and retail store management
• Meet and/or exceed all ARS-Rescue Rooter established departmental business performance standards for lead generation, staffing, and leads run
• Develop and maintain positive, direct, working relationships with retail store personnel and retail store area management
• Meet with retail store managers and/or home services team members to provide performance updates and notify of schedule or staffing changes
• Schedule and implement planned store ‘events’, being sure to involve Store Management

Preferred Qualifications

• Related experience and/or advanced training or any equivalent combination of education and experience may be substituted