Retail Operations Director

Retail Operations Director

Requirements

• Bachelors Degree required
• Masters Degree preferred
• 3-5 years of operational and/or risk management leadership experience in a senior manager role required
• Demonstrated leadership and relationship management skills with a superior ability to make things happen through the use of impact and influence, negotiation, and consensus building
• Strategic mindset and thinking history of making an impact, developing and executing strategies, and delivering both quick wins and long-term value-added results
• Demonstrated strategic and creative thinker
• Recognition as a superior, proven people leader, including coaching and managing a team(s) of managers
• Strong Customer orientation and a professional approach, with the ability to interact with all levels of the organization, articulate opinions, and participate in collaborative and constructive discussions
• Organizational awareness previous experience in a head office environment would be an asset
• Disciplined approach to managing multiple projects and initiatives and fluid, expanding portfolios concurrently in a dynamic, rapid-growth environment

Responsibilities

• Provides the strategic perspective required for the region through oversight of people plans and strategies to fulfill the operational excellence performance in alliance with Retail goals and strategy
• Implements strategic direction for all aspects of Retail Store Operations within the metro market, including; strategic planning, policy and procedure implementation, process improvement, local execution of department programs and day-to-day leadership, coaching and guidance to ensure effective expense management and operational integrity
• Collaborates with senior leaders and key stakeholders to understand, develop, and implement effective and consistent risk management initiatives while managing current Employee behavior as it relates to loss, exposure, reputation, Customers, Employees and the brand
• Manages Build for the Future and provides people leadership that will attract, motivate, and retain highly diverse, qualified, and engaged Employees and Teams to fulfill current business needs and future business goals
• Oversees work flow analysis and ensures implementation of new retail operations business solutions and practices to increase efficiencies
• Assumes project leadership assignments from Head of Store Operations and supports consistent operational process across all regions of TDB AMCB
• Provides strategic direction, leadership and oversight on complex projects and high-level assignments
• Partners with HR Lead, L&D Learning Consultant and ROOs in monitoring and analyzing policy violations, losses and employee performance to determine training needs and/or process improvement opportunities
• Provides direction and oversight on retail Store FTE expense performance and provide direct support to Retail Market Presidents (MPR’s) to effectively manage to budget
• Partners with MPR’s to develop and execute plans to elevate market LEI performance
• Leads/directs escalated and/or complex problem resolution to mitigate Customer impact
• Supports Retail Market Managers and Retail Operations Officers in providing feedback, guidance and coaching to Store Employees partners with retail leaders to hold Store Employees accountable for performance
• Maintains strong collaborative relationships with relative business lines, partners and peers acts as a liaison between retail leadership and business lines to address issues affecting profitability, efficiency or the Customer/Employee experience
• Leads and coaches to global approach problem solving
• Partners with market business line leaders to create a cohesive flow of communication, knowledge and understanding
• Attends and participates in Regional Governance meetings to discuss market perspective and create consistent cross Regional process and best practices
• Develops strong succession for the Region through commitment to TDBG people management and Employee Experience practices
• May act as a team leader or designate in absence of MPR. Primary Metro Market contact for key business line leaders, including; Risk Management, Compliance, Audit, Security, Facilities & Real Estate, Procurement and Technology Solutions
• Ensures timely completion of required compliance training within the retail Metro Market to achieve an annual completion rate of 96% or better
• Demonstrates leadership as per TDBFG Guiding Principles and Leadership Profile

Preferred Qualifications

• Masters Degree preferred