Retail Master Club Fitter

Retail Master Club Fitter

Requirements

• 1-3 years retail experience preferred
• 1-3 years golf industry experience preferred

Responsibilities

• Building golfer relationships and working one-on-one with the golfer and teammate to ensure a positive club fitting experience
• Supporting the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department
• Training and certifying all club fitters
• Driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc.
• Consistently analyzing Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates
• Establishing and maintaining effective relationships with customers and gaining their trust and respect by using diplomacy and tact
• Monitoring the sales, customer service and operational efforts of the selling floor
• Being the point of contact for customers and teammates to provide golf services knowledge and communicating the company’s golf services standards
• Maintaining thorough knowledge of products and service, merchandise promotions, test merchandise and advertising
• Managing store services sales by performing customer club fittings and repairs
• Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc.
• Ensuring department scheduling, workplace and daily teammate assignments are on task
• Helping communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc.
• Assisting the store management team with general supervision in the store accordance with Company policies and procedures including opening and closing the store and coverage as assigned – Key Carrier
• Planning and executing all golf directives
• Ensuring the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for
• Complying with all federal, state, and local regulations regarding store operations
• All other tasks assigned by management

Preferred Qualifications

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented