Retail Lead Associate

Minimum 18 years of age
Minimum one year working in retail or sales preferred
Ability to work independently and responsibly in a fast-paced environment
Foreign language skills are a plus
Possess a fun, outgoing, confident, professional demeanor
Prior leadership experience preferred
Ability to work well with all levels of management, build partnerships and coach teams
In partnership with leadership team act decisively to solve problems
Ability to represent Fanatics/League/Team Values and standards
Ability to balance and prioritize multiple projects while remaining calm under pressure
Strong communication, literacy, and numeracy skills

Drive sales results by consistent execution of daily operations
Support back of house operations; maintain stockroom organization
Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)
Work with Retail Associates to ensure an exemplary fan experience
Communicate expectations for assignments and projects to Retail Associates
Provide training and assistance to Retail Associates as required
Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
Understands Fanatics Values and how they relate to their role
Perform ‘Manager on Duty responsibilities’ as needed