Retail Equipment Services Lead

Retail Equipment Services Lead

Requirements

• Flexible availability – including nights, weekend, and holidays
• Prior retail sales experience (or customer-focused experience) preferred
• 2 + years previous shop experience or equivalent including assembly, service and repair of bike and other equipment; preferred previous experience managing a team

Responsibilities

• Preserving complete and accurate shop records and maintaining record keeping systems.
• Scheduling and monitoring the production and throughout of shop work to meet customer demand.
• Completing Post Accident inspections and reports as necessary.
• Own scheduling and inspection/repair process for operations ensuring equipment is available and ready for the customers.
• Assists with maintaining equipment and ensuring a clean, secure and safe work environment.
• Properly utilize company systems to ensure all equipment is correctly checked out and checked in when returned.
• Partners with the Community Team to bring visibility to equipment service offerings.
• Lead the shop team in all services, including but not limited to: Bike: minor repairs, changing flat tires, repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.; Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation, detuning tips/tails.
• Diagnose faults, damage and wear to give accurate estimates to athletes, and educating them on and whether repairs are essential or recommended.
• Assemble new equipment and perform quality checks before handing off to the explorer.
• Assist and educate athletes with the purchase including how to use and maintain their equipment and accessories.
• Support Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge.
• Contributes to sales results by knowing products and services, accurately communicating product information.
• Working with management to build, train, and certify a team of Technicians to carry out shop service.
• Handling risk by ensuring all shop employees are trained and certified to the level of work they perform and all work meets vendor quality and safety specifications.
• Train and mentor new hires by sharing experience, knowledge and best practices. Share timely feedback on projects, tasks and deliverables.

Preferred Qualifications

• Prior retail sales experience (or customer-focused experience) preferred
• Preferred previous experience managing a team