Retail customer experience manager

Ability to lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs
Ability to ensure compliance with applicable laws and requirements
Ability to achieve KPIs and manage team performance
Ability to train, observe, and coach the customer experience team
Ability to serve as Manager on Duty (MOD)
Ability to interact with others in an accepting and respectful manner
Ability to acknowledge customers and provide solutions

Deliver a customer centric shopping experience by managing and delivering effective front-end operations
Lead the omnichannel processes
Maintain store recovery standards to deliver Brand Promises
Ensure all front end policies and procedures are followed
Plan and lead the execution of class and in-store events
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team
Participate in the performance management process
Support Talent Development of your team
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
Lead the delivery of high-quality custom framing solutions in select stores