Retail Baseball Ambassador

Ability to provide tailored customer service experience
Leverage on-the-field expertise and/or baseball knowledge
Maintain merchandise presentation standards and signage of Baseball Department
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures
Ability to quickly build rapport with baseball players of all experience levels
Ability to simplify insights when speaking with newer players
Leans on expertise of the game to understand and align the athlete’s needs to appropriate products

Meet the athlete where they are in their baseball journey, creating a tailored and unparalleled customer service experience
Leverage on-the-field expertise and/or baseball knowledge to provide recommendations that meet the athlete’s needs
Translate/align product technology to the athlete and the position(s) they play
Fully outfit athletes with appropriate product, equipment, and accessories
Participate in Diamond Sports Universities across the nation to test and learn new products
Partner with store teammates by regularly utilizing training materials to educate others on new baseball-related products
Maintain merchandise presentation standards and signage of Baseball Department to Company standards as directed
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures
Take an all-hands-on-deck approach to support the team across the store
Perform other tasks as assigned by management

1-3 years of Retail or Team Sports experience preferred
Actively involved in baseball-related activities
Regularly builds upon strong foundational understanding of the sport by staying up to date on every aspect of the game