Retail Account Manager

Company	NABIS
Location	New York, NY, USA
Salary	$68640 – $68640
Type	Full-Time
Degrees
Experience Level	Mid Level

Requirements

Background in retail cannabis sales, operations, or related fields
Established, trusted relationships across NY cannabis retail
Strong customer experience expertise
Proven track record in driving revenue with external partners
Highly organized
Good problem-solving skills
Detail oriented
Excellent multitasking, time management, and prioritization skills
Superior communication and interpersonal skills
Low-ego, adaptable, and high EQ
Data analytics proficiency (Excel, SQL) a plus
Must be at least 21 years of age
Must currently be located in New York State

Responsibilities

Act as the primary point of contact for assigned retailers at operational, executive, local and regional levels, regularly connecting to ensure seamless service across Nabis departments and managing relationship progression for each account.
Ensure efficient operation of primary services, including delivery and collections, by working closely with Operations, AR, CX, BD, and Engineering teams to address retailer needs.
Educate retailers on Nabis’s complementary services—such as Marketplace, Bill Pay, data analytics, inventory tracking, order scheduling, automated ordering, POS integrations, and central distribution. Identify adoption barriers and strategize to engage retailers, collaborating on tool development as needed.
Maximize market opportunities for retailers by connecting them with promotions or sales rules, sourcing RFPs, and identifying brand partnerships.
Manage retail feature requests and maintain retail dossiers, data, and strategies. Present internally on relationship status and strategy.
Organize and lead cross-functional retail stakeholder meetings.
Track each retailer’s engagement across Nabis offerings, such as shelf space, marketplace, and inventory tool adoption. Use insights to guide retailers through the success flow and develop SOPs for ongoing improvement.
Maintain a centralized ‘single source of truth’ in Zen Desk for each retailer profile, ensuring alignment with the Retail Success Flow and identifying continuous improvement opportunities.
Track retailer engagement by monitoring GMV and logging all active points of contact.
Monitor each retailer’s progress, tracking: Net Promoter Score (NPS), Adoption rates for Anchor Day, Drop & Go, and Bill Pay, Marketplace adoption levels (core, exploratory, wholesale), Automatic ordering and product creation, Central distribution engagement, Shelf space relative to Nabis’s market share, aiming to exceed current levels.
Generate leads and drive growth for brand and product lines through retailer interactions.

Preferred Qualifications

Data analytics proficiency (Excel, SQL) a plus