Resource Specialist

Resource Specialist

Requirements

• Requires a Bachelor’s degree and 2 – 4 years of related experience.
• Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Responsibilities

• Provides resource support to members and connects members to local resources for various services (e.g., employment, housing, independent living, justice, foster care) based on care/service assessment and plans.
• Helps with assessing member needs and develops or contributes to the development of care plans/service plans for members with care team in accordance with their goals and preferences for various services (e.g., employment, housing, independent living, justice, foster care, and/or community transitions) including the identification and coordination of referral for care/services.
• Assists with connecting members to local resources for various services (e.g., employment, housing, independent living, justice, foster care), obtaining required documentation and supporting the application process, as needed.
• Acts as an available resource for members seeking local resource services support and works with members to determine eligibility and care needs based on assessments and care plans/service plans.
• Monitors delivery of care/services and performs follow up to members, caregivers, and/or providers to verify members have been transitioned or have access to the appropriate care/service in a timely manner.
• Works with providers, community-based organizations, community stakeholders, and governmental entities to support members and their families and/or caregivers in accessing essential care/services and resources in the local community.
• Assists with developing education and training programs for care management staff and providers to improve resource service identification for members in the local community.
• Supports with efforts to draft materials and assists in the development of local resource services, policies, and procedures including programs, eligibility lease agreements, advocacy, retention, emergency or temporary housing.
• Ensure all resource services information is appropriately documented and up to date.
• May conduct telephonic and in-person outreach to locate individuals and families in the community who are hard to reach.
• Other duties or responsibilities as assigned by people leader to meet the member and/or business needs.
• Performs other duties as assigned.
• Complies with all policies and standards.

Preferred Qualifications

No preferred qualifications provided.