Residential Escrow Officer

Residential Escrow Officer

Requirements

• Minimum of three-years of escrow experience.
• Excellent time management skills.
• In-depth knowledge of title insurance policies, endorsements, and title pricing.
• In-depth knowledge of escrow documents, escrow fees and terminology.
• Capable of processing multiple types of transactions (i.e. Residential resale and refinance escrows) without assistance.
• Basic computer skills including proficiency in Microsoft Office Suite and Outlook.
• Ability to work in fast paced environment while successfully performing under extreme time constraints and meets prescribed deadlines.
• Strong attention to detail with excellent organizational skills, with ability to prioritize and handle multiple tasks and projects.
• Ability to act independently with sound judgment and take initiative.
• Written and verbal communications are clear, grammatically correct and business appropriate.
• Actively listens. Is mindful of how body language, gestures and non-verbal communications are perceived.

Responsibilities

• Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone, video conferences and in person.
• Takes proactive approach to providing status updates for Agents and principals.
• Tasks to Central Processing Unit (CSD-CPU) file requirements. Tasks to branch support staff assigned job duties and file tasks.
• Prepares escrow instructions and supporting documents for signing.
• Balances figures and closing funds, prepares file for disbursement and creates disbursement packages.
• Meets all escrow/title conditions required by lenders and purchase contract.
• Preparation of Seller CD/ALTA/HUD settlement statements detailing the accounting of the transaction in accordance with all state and federal regulatory requirements.
• Verifies and reviews all information in the preliminary report/title commitment while clearing title requirements by researching discrepancies, working with underwriters and title officers to obtain lien releases and clearing any other encumbrances.
• Requests the issuance of title policies or other evidence of title.
• Trains, guides, assigns and reviews the work of one or more escrow assistants.
• Maintains confidentiality of all proprietary information and escrow transactions.
• Collaborates with Sales and Marketing Department to maintain existing customers and generate new business which may include educational presentations both in and outside of the office.
• Ability to foster, develop and maintain professional and collaborative working relationships with staff, clients and customers.
• Must meet open, close and revenue productivity expectations, increase market share.
• Attends industry or real estate functions representing the Company.
• Complies with all state, federal and/or local mandates.
• Continues escrow education either through company seminars/meetings or through outside sources (i.e. Escrow Association).
• Schedules appointments, assembles documents for signing for both inside and outside of the office.
• Conduct signings of documents with customers.
• Uploads all documents in appropriate category in the electronic filing system.
• Documents all conversations relative to each file, this will allow each team member to be informed as to the status of the file.
• Assembles and submits completed Policy Write Up instruction to the Title Department. This includes reviewing all documents to be recorded for accuracy and completeness.
• Prepares funding packages, provide conditions, receipt in funds.
• Assists with training other personnel, guiding them to reach maximum efficiency and production of the branch.
• Complies with Company policies, procedures, Employee Handbook and completes mandatory company compliance training by prescribed deadlines.
• At a minimum, the ability to work from 8a.m. to 5p.m., Monday through Friday.
• Ability to work overtime as requested by management.
• Dependable, reliable and punctual attendance is required, which may include attendance at after-hour company events.
• Ability to accept supervision as well as constructive feedback.
• Ability to collaborate and interact effectively and professionally with all levels of management, employees and customers by email, phone, video conferences and in person.
• Demonstrates courtesy and professionalism and is proactive and responsive to co-workers and customer needs and expectations.

Preferred Qualifications

• Notary Commission preferred.