Resident Experience Specialist

Resident Experience Specialist

Requirements

• A graduate, Bachelor’s, or Associates degree or diploma in progress or completed from an accredited college or university or equivalent combination of education and experience.
• Customer service experience through effective interpersonal communication, both verbal and written, with internal and external customers.
• Ability to carry out instructions, problem solve, collaborate and work in a team environment
• Skills in writing correspondences, presenting information and responding to inquiries or complaints
• Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Responsibilities

• Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
• Work a structured administrative shift in the office each week as determined by your supervisor which may include evenings, overnight, weekdays, weekends, and/or holidays.
• Participate fully in the preparation, administration and execution of the weekly Turns, Move-Ins, and Move-Outs and all necessary facility operations.
• Work assigned On-Call shifts, which may include, weekdays, weekends, and/or holidays.
• Assist in the training and onboarding of newly hired staff members.
• Participate in a Shift Lead rotation with the responsibility of ensuring tasks assigned by management are being completed on each shift by fellow RESs and CAs and communicating status to management appropriately.
• Serve as an American Campus representative and liaison in all interactions.

Preferred Qualifications

No preferred qualifications provided.