Resident Engineer

Resident Engineer

Requirements

• 6+ years of prior work experience as a Resident Engineer, Professional Services Consultant, or a Support Engineer
• Familiarity with IPSEC, GRE, HTTP/HTTPS, and DNS protocols, Proxy, SSL, SSL Inspection, and authentication systems (SAML, LDAP, SCIM)
• Experience with systems installation, configuration and administration of routers/switches, macOS, UNIX/Linux and Windows-based systems. Knowledge with network troubleshooting using tools (Wireshark, tcpdump, Traceroute, MTR)
• Meets requirements of DoD 8570 IATII or 8140 Cyber Def Infra Support Specialist – Intermediate
• Active TS/SCI clearance

Responsibilities

• Collaborating with and assisting the larger Zscaler Professional Services team to ensure the continued success of your fellow team members, Zscaler, and our customers
• Integrating with Customer’s cyber security/network security team(s) to help integrate Zscaler solutions into the customer’s environment by providing configuration guidance, recommendations, best practices
• Assisting customers with testing and troubleshooting. Escalate to Zscaler Support, Engineering, and Cloud Operations
• Providing regular status reports for critical incidents, projects, and proactive services to both the Customer and Zscaler teams
• Responding to unplanned events, including after hours for Severity 1 issues. This includes a willingness to work out of normal business hours without prior notice (upon customer demand), with the ability to travel to customer location(s) to assist with short-term customer goals

Preferred Qualifications

• Experience with Air Force and DoD programs and acquisitions
• Experience with Zscaler or similar Zero trust solutions, cloud environments (Azure, AWS, GCP), Hypervisors like VMware, Hyper-V, and KVM
• Industry certifications (CCNP, JNCIP, PCNSA, CISSP, CCSP)