Residence Coordinator

Residence Coordinator

Requirements

• Master’s Degree
• Two academic semesters of residence hall staff experience at the graduate level or higher, or related student affairs experience.

Responsibilities

• Serve as the primary point of contact for departmental paperwork and processes within the assigned residential community; Oversee and manage front desk operations including payroll, Desk Assistant supervision, and staffing concerns in collaboration with the Desk Operations Coordinator; Coordinate the opening and closing of assigned residential community at designated times (fall opening, winter break closing, spring opening, and end-of-year closing); Coordinate with assignments staff for occupancy management efforts; Manage maintenance and facility issue follow-up; Monitor spending of community budget
• Provide day to day supervision of a Graduate Residence Coordinator, a staff of 11-18 Resident Assistants, an Office Assistant, and Desk Assistants within their community through regular individual and all-staff meetings; Actively participate in staff recruitment, selection and training efforts of all staff members; Execute the staff evaluation process; Recommends personnel actions to the Assistant Director for Student Staff and communicates personnel actions to direct report(s)
• Maintain visibility and presence within the assigned residential and campus community, serving as a positive role model for staff and students; Direct and assess community development and student learning initiatives in assigned area with special attention paid to community council, academic resources, and departmental assessment initiatives; Support academic initiatives including in-community tutoring, Residential College program, LLCs, and faculty presence in community where applicable; Support and implement programs to further established departmental goals; Respond to parent concerns as appropriate and involving supervisor for escalation needs
• Serve as a member of the departmental on-call rotation; Utilize and follow departmental protocol and procedures; Provide on-scene response to campus situations and offer support for Resident Assistants (RA) in conjunction with emergency response personnel; Mediate roommate and group-related conflicts; Serve as a campus security authority, university hearing officer, and case manager/conduct administrator for assigned community
• Ensures every aspect of [programmatic/administrative/financial/facility/ etc.] outputs including administrative tasks, implementation, and overall design exudes a high degree of quality. Embraces and executes the marginal gains approach and seeks to increase level of all services, events, programs, and experiences in department for continuous improvement every academic year; Implement departmental assessment initiatives to guide data-driven decisions and student outreach
• Coordinates special projects and travel arrangements; other duties as assigned by the supervising Assistant Director. This includes but is not limited to efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services Finals Testing, other special projects etc.

Preferred Qualifications

• Master’s Degree in College Student Personnel, Higher Education Administration or a related field
• Experience with managing competing priorities
• Experience with large scale programming and planning
• Experience with staff supervision and group advising