Researcher III – Central User Research
| Company | Riot Games |
|---|---|
| Location | Los Angeles, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree in Psychology, Anthropology, Human-Computer Interaction, or a related discipline plus 4 years of relevant research experience in game development
- Experience in user research, especially in testing methods that yield useful qualitative sentiment (i.e. discussions, IDI), quantified sentiment (i.e. surveys), and direct observation of behaviors (i.e. think aloud)
- Experience running playtests in a variety of paradigms potentially including moderated testing, unmoderated testing, focused feature-specific testing, holistic and longitudinal testing, and more complex or constrained testing paradigms
- Trusted to operate independently regardless of structure, owns larger problems/projects/workstreams
- Ability to work collaboratively with others
- Experience synthesizing and presenting data for maximum impact and understanding
- Experience designing and performing basic survey research
Responsibilities
- Drive user research efforts on game teams in partnership with production & design leadership on high complexity, ambiguous problem spaces to help direct the experience of our new games, systems, and features
- Construct and perform labs, studies, and surveys – sometimes with novel or complex methodologies – designed to answer business, design, development, and usability questions
- Be an advocate for our players and provide strategic guidance about their wants, needs, and behaviors
- Meaningfully contribute to discussions on the best way to conduct and improve testing and audience research work for games in development
- Help to drive operational best practices and craft standards for how we use user research in RDS Office
- Share your results with game and RDS leadership in clear, illustrative presentations that drive meaningful change
- Mentor other researchers, helping them learn from your experiences
Preferred Qualifications
- Experience conducting games user research during the early stages of the development life cycle particularly incubation, prototype, and pre-production
- Familiarity with audience research including methods for identification and definition (larger scope qual, larger scale/scope quant, MROC, segmentation, persona development)
- Familiarity with basic statistical methods for data analysis (regressions, correlations, factor analyses)
- Familiarity with qualitative methods and analysis
- Experience leading complex projects with multiple collaborators and work streams
- Experience managing vendors
- Experience working with leadership at the “team of teams” level on strategic and operational problems