Representative – Rx Returns Policy

Representative – Rx Returns Policy

Requirements

• Associates Degree required, Bachelor’s Degree preferred
• 2-3 years of related experience working directly with clients and computer data
• Proficient with Google Suite, Microsoft Excel
• Knowledge of Google Looker preferred
• Proficient with Salesforce
• Propensity for Learning
• Excellent Written and Oral Communication Skills
• PM Experience
• Strong Analytical Skills, used to troubleshoot and the ability to see the bigger picture
• Six Sigma Yellow Belt preferred, can be obtained upon hire

Responsibilities

• Proactively respond to incoming policy related requests and inquiries via Salesforce
• Primary focus is the hospital line of business
• Maintain detailed virtual documentation of the manufacturer/labeler’s return policy, with all related communications and or requests, within Salesforce
• Provide weekly and monthly analysis based on client’s contractual agreement or as needed
• Participate as a member of cross-functional teams to provide policy related expertise
• Build interdepartmental relationships and work well with these departments to improve communication and processes for excellent customer satisfaction
• Identify clients’ needs, clarify information, interpret the request into the actual policy results, research every issue and provide solutions
• Manage and complete time-sensitive research and document in detail findings in Salesforce
• Respond timely and professionally to clients, internal and external, within the SLA’s as specified
• Participate in onboarding and offboarding projects as well as conversions or de-conversions as needed, completing policy tasks as assigned. This includes pricing, policies and interpreting the client needs and expectations
• Perform special assignments and/or projects as assigned, to include Yellow Belt project annually
• Responsible for interpreting incoming internal and external customer requests and providing the best case solution within the policy parameters
• Understanding and applying the multi-faceted policy SOP’s to each incoming case, utilizing analytical skills to ensure efficiency and accuracy
• Identify opportunities for improvement in all areas of the policy processes, procedures and as a team overall
• Utilize strong Excel, Google Suite and Salesforce skills in order to provide high quality analysis and support to internal and external clients

Preferred Qualifications

• Knowledge of Google Looker preferred
• Six Sigma Yellow Belt preferred, can be obtained upon hire