Representative I – Client Services
| Company | S&P Global |
|---|---|
| Location | New York, NY, USA |
| Salary | $56392 – $98949.25 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele
- Exceptional interpersonal skills that encourages healthy dialogue and trusted client relationships
- Good organizational and time-management skills to adhere to deadlines and deliverables
- Ability to work independently while still interacting within an integrated team structure
Responsibilities
- Lead Client Experience Initiatives: Strategically support clients by delivering an exceptional client experience, ensuring that all service interactions exceed expectations and align with organizational standards. Facilitate high-level client meetings for training sessions, product demonstrations, and transactional support, strengthening client relationships and engagement.
- Proactive Client Management: Oversee client activities and requests, ensuring timely responses and adherence to deadlines. Collaborate with the Sales team to address client inquiries and enhance overall service delivery.
- Conduct Service Reviews: Coordinate and facilitate regular service reviews with key clients and operational counterparties, ensuring relevant information is effectively communicated and leveraged to improve service offerings.
- Manage Client Implementations and Changes: Oversee new client implementations, manage existing client change activities, and facilitate client terminations in accordance with established procedures and policies.
- Build Strategic Relationships: Cultivate and maintain strong relationships with key internal stakeholders to enhance client satisfaction and drive collaborative initiatives.
- Market Insight and Adaptation: Stay informed on local market specificities and industry trends, promoting a deep understanding of client needs.
- Innovate Client Service Practices: Identify and analyze client relationship management trends, evolving service practices, policies, and standards by leveraging client feedback and insights from service reviews.
- Continuous Development: Engage in ongoing educational opportunities to enhance market knowledge, client service practices, and competitive awareness, including attending industry events.
- Technology Awareness: Maintain an awareness of the latest technology trends and applications, providing insights to relevant internal teams to drive innovation and efficiency.
- Strategic Reporting and Analysis: Generate and present comprehensive reports, focusing on strategic insights and actionable recommendations to senior management, facilitating informed decision-making.
- Operational Health Monitoring: Compile and analyze operational reports, communicating critical business health indicators (e.g., transaction volumes, risk exposure) to senior management.
Preferred Qualifications
- Interest in the Capital Markets and the financial markets