Renewals Specialist
| Company | SmartBear |
|---|---|
| Location | Cambridge, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- 1-2 years of experience in a customer facing role
- Bachelor’s degree
- Sales, account management or customer success experience, especially in software, a plus
- Strong customer-focus and service orientate
- Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
- Ability to consult with customers’ remotely or onsite (if needed) at the business operation and technical levels
- Ability to accomplish results working through others
- Hands on, individual contributor and collaborative team player
- Excellent written and oral communication skills, including presentation skills
- Strong analytical and problem-solving abilities
Responsibilities
- Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value
- Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
- Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
- Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success
Preferred Qualifications
-
No preferred qualifications provided.