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Renewals Specialist
| Company | Outreach |
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| Location | Atlanta, GA, USA |
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| Salary | $45000 – $50000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2-4+ years of experience in a SaaS environment
- BA/BS degree or equivalent professional experience required
- Experience developing processes and programs which optimize the customer experience or positively influence renewals process
- Highly organized self-starter with the ability to work independently at all levels of the org
- Experience managing forecasts and metrics
- Experience with CRM, Project Management, and Success tools such as Catalyst, Salesforce, Smartsheet, and Zendesk
- Intermediate skills in data analysis tools such as Tableau, Excel, Google Sheets
Responsibilities
- Partner with Sales (Account Managers & Sales Leaders), Revenue Operations, BI and Support teams to save renewals where a customer is likely to, or has notified us of intention to churn
- Track KPIs to measure performance of specific actions and campaigns on customer behavior
- Manage a queue of upcoming needs for customer contracts
- Keep current and accurate on forecasting customer outcomes
- Design, Maintain, Evaluate and Iterate team workflows to ensure top notch effectiveness
- Interpret customer feedback, and create new processes to improve customer experience
Preferred Qualifications
No preferred qualifications provided.
