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Renewals Manager

July 8, 2025July 8, 2025

Renewals Manager

CompanySalesforce
LocationSeattle, WA, USA, Austin, TX, USA, Chicago, IL, USA, Atlanta, GA, USA
Salary$75460 – $100870
TypeFull-Time
DegreesBachelor’s
Experience LevelSenior

Requirements

  • 5+ years of demonstrated success in a Sales, Operations, Account Management
  • Strong customer management and negotiation skills
  • Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
  • Strong process management, financial acumen, and ability to apply strict policies
  • Ability to react and adapt to potential rapid shifts in priorities and organizational policies
  • Bachelor’s Degree

Responsibilities

  • Develop and execute win/win negotiation strategies for small, medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust
  • Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal
  • Own, drive and manage the renewals process in collaboration with the account team
  • Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, and Account Executives, to develop comprehensive ‘win’ strategies for renewals
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
  • Provide executive management with complete visibility to renewals and solicit executive involvement as required
  • Accurately maintain/update a rolling 120 day forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
  • Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
  • Achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons

Preferred Qualifications

  • Knowledge of salesforce.com product and platform features, capabilities, and best practices
  • Experience with an enterprise CRM or customer service application. Experience with salesforce.com a significant plus
  • Ability to manage transactions through every stage of the renewal cycle
  • Experience negotiating complex multi-year services contracts


TaggedBachelor'sCustomer SuccessFinance & Operations & StrategySales & Account ManagementSalesforceSenior

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