Renewals Manager

A proven track record of success and quota achievement in a renewal sales or related role.
2-5 years of experience preferred – SaaS a plus.
Exceptional ability to build and maintain strong customer relationships.
Excellent verbal and written communication skills.
Experienced in contract negotiations, value selling, discovery, and closing.
Strong presentation skills and executive presence.
Maintain a forecast and have an analytical mindset to analyze data and identify trends.
Ability to identify and resolve issues related to renewals.
Familiarity with work management and the Asana platform.
Experience with quoting systems, contracting tools, and subscription management systems.
A deep understanding of ARR and Renewals.
Approaches work with empathy and a creative, problem-solving mindset.
Thrive in a fast-paced environment while balancing a book of business and customer satisfaction.

Secure renewal contracts in advance of expiration to protect revenue.
Engage decision makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks.
Maintain and report an accurate rolling 150-day forecast. Analyze renewal data to identify trends.
Manage the quote-to-close processes for all renewals within an assigned territory. Create and negotiate strategic pricing and packaging proposals.
Effectively defend against competitive pressures and articulate Asana’s value.
Identify risk early and navigate complex customer requests by effectively partnering with cross-functional groups such as Deal Desk, Sales Operations, Legal, Finance, Customer Success, and Sales Management to ensure customers realize value out of their investment in Asana.
Contribute to the design and implementation of efficient renewal processes, identifying and resolving inefficiencies.