Relationship Manager
| Company | Light & Wonder |
|---|---|
| Location | Evansville, IN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- 3+ years in account management, customer success, or relationship-focused roles (gaming or technology industry a plus)
- Exceptional interpersonal, communication, and conflict-resolution skills
- Strong organizational and time-management abilities
- Adaptability and flexibility to meet the demands of a dynamic industry
- Passion for helping customers succeed
- Willingness to travel regionally and work outside standard business hours when needed
Responsibilities
- Serve as the main contact for assigned accounts, fostering long-term relationships through regular communication, onsite visits, and responsive service.
- Proactively identify and address client concerns, ensuring partner satisfaction and loyalty.
- Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement.
- Act quickly and effectively to resolve customer issues or concerns, coordinating with internal departments as needed.
- Provide guidance and education to partners on products, system updates, and operational best practices.
- Work a non-traditional schedule when necessary, including some nights and weekends, to support partner events or urgent service needs.
- Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader.
Preferred Qualifications
- Bachelor’s Degree