Relationship Case Manager – Highland Capital Brokerage

Relationship Case Manager – Highland Capital Brokerage

Requirements

• Bachelor’s degree preferred. Associate’s Degree required or equivalent experience.
• Minimum requirement is three years Life Insurance New Business, General Agency or Life Insurance company experience.
• Prior knowledge of medical and/or financial underwriting terminology is a plus.
• Proficient with Microsoft Word, Excel, Teams, Outlook, and ability to work effectively within multiple web browsers and learn new technology as needed.
• Utilize web-based agency management system to track case activity, or preferably hands on experience with iPipeline suite of products including Agency Integrator.
• Utilize web-based document management system (i.e. Paperclip) to organize, manage and securely transmit applications and case related documents to carriers.
• Business writing skills – Intermediate level. Ability to translate sometimes complex, detailed information into a clear and concise format for our customers.
• Articulate and persuasive communicator – written and verbal.
• Strong customer service orientation, ability to build strong relationships.
• Proactive problem solver.
• Strong sense of accountability and follow-up.
• Collaborative team player.
• Ability work in a fast-paced, changing environment.
• Maintain focus and work efficiently in a virtual team environment.
• Ability to multi-task effectively.
• Detail oriented.
• High degree of confidentiality.

Responsibilities

• Review Life Applications for completeness and notify Agents/FA’s and VP’s of missing information.
• Verify telephone/electronic interviews and inspection reports are ordered as needed.
• Review exam and non-medical requirements to determine if risk class applied for is appropriate using various tools.
• Utilize basic knowledge of financial underwriting, i.e. purpose of coverage, justifying amount applied for in relation to income, financial/insurable interest, affordability etc. to determine financial suitability as part of needs analysis.
• Order medical records as needed.
• Monitor outstanding requirements and requests for additional information and communicate with Agents, Sales VP’s and others to set expectations, timelines, etc.
• Partner with our Sales Support team to obtain illustrations as needed.
• Provide transmittal form and/or cover letter for formal and informal application submission to carrier(s).
• Utilize Paperclip submission and electronic file storage.
• Respond to requests for applications as needed.
• Process within unique guidelines for institutional accounts.
• Proactive follow up with carriers and vendors as it relates to case status, APS’s, exams.
• Disseminate all pertinent case information to Agents/FA’s and VP’s, throughout the process.
• Utilize New Business Management for escalations as needed.
• Develop a relationships with carrier contacts to represent HCB on behalf of the FA/Agent’s and VP’s.
• Partner with internal underwriters to help negotiate with carriers on offers as needed.
• Negotiate carrier offers where appropriate to ensure optimal underwriting class.
• Effectively explain and “sell” the offer when approved other than applied for.
• Shop cases with various carriers to offer alternative solutions as needed.
• Accurately document data management systems to ensure accurate case status and reporting.
• Partner with team members to cover case load due to PTO, etc.
• Evaluate underwriting evidence and provide guidance on cases approved other than applied for.
• Highly skilled in ability to negotiate carrier offers where appropriate to ensure optimal underwriting class.

Preferred Qualifications

• Industry designations (e.g. NAILBA Case Management certification, FLMI, ALU, CLU, ChFC, CFP, etc.) are a plus.
• Minimum requirement is five years Life Insurance New Business, General Agency or Life Insurance company experience.
• Business writing skills – Advanced Level. Ability to translate sometimes complex, detailed information into a clear and concise format for our customers.
• Exceptional customer service orientation, ability to build strong relationships.