& Registration Specialist I

2+ years of experience working in a vehicle dealership and/or processing vehicle registration paperwork preferred
Ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently
Strong attention to detail
Excellent communication skills
Time management
Critical thinking

Print, review, and analyze inbound purchase of a vehicle’s consumer title and registration documents and verify accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the purchase of the vehicle
Research and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
Print, review, and analyze outbound sale of a vehicle’s contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchase
Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
Be comfortable working directly with customers when needed to resolve registration/title issues
Have effective strategies to diagnose and resolve issues in a timely manner
Communicate effectively with customers through chat, phone, and CRM/email
Answer Customer questions regarding the Purchase paperwork
Be comfortable working directly with government personnel when needed to resolve registration/title issues
Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale
Meet performance standards of accuracy, timeliness, cure rates, and efficiency as established by the Company
Additional work and tasks as needed

2+ years of experience working in a vehicle dealership and/or processing vehicle registration paperwork preferred