Registered Nurse – RN – Clinical Manager

Registered Nurse – RN – Clinical Manager

Requirements

• Current RN license in the state of employment
• Three years of experience as a RN in hospice
• Valid driver’s license and auto insurance in your name as a driver
• Capable of all physical demands

Responsibilities

• Provide oversight of all personnel to ensure quality and safe delivery of hospice services
• Monitor compliance, quality and safe delivery of services by following clinical processes
• Provide appropriate level of support and coaching related to hospice care
• Maintain positive working relationships with referral sources including physicians, hospitals, skilled facilities, assisted livings and families
• Process complaint workflow reporting staffing trends, neglect, abuse or theft to Director of Nursing/Executive Director for resolution & follow up
• Ensure Start of Care compliance
• Focus on Outcome Monitors as assigned
• Complete field visits as needed
• Meet and exceed quality indicators with staff qualifications and hospice services
• Implement quality improvement programs in the field
• Participate in managing cost of good working with monitoring supply costs, overtime, staffing, bonuses and visits per episode
• Select and onboard staff
• Collaborate with Agency partner’s Medical Director to guide hospice care and ensure compliance
• Collaborate with intake, providing daily direction, managing referral volume based on staffing availability
• Collaborate with billing department to address authorization pro bono requests & ensures patient contact regarding authorization exceptions
• Manage on call calendar for staff
• Manage PTO, call offs & daily/weekly productivity review to ensure proper staffing coverage to meet the needs of the business in the field and internally
• Manage staffing budget, at the direction of the Director of Nursing/Executive Director to include overtime oversight; reporting budget exceptions to the Executive Director
• Participate in on-call rotation, and patient staffing as needed to manage after hour’s team, staffing needs and patient related issues
• Review clinical documentation and maintain current knowledge of all Medicare/ Federal/ Insurance / Company and Hospital guidelines, policies and protocol

Preferred Qualifications

• Compassionate communicator with a positive attitude
• Patience is a virtue when working with patients, families, physicians, and coworkers
• Attention to detail is critical, as is being observant and following directions
• Critical thinker and the ability to problem solve clinical needs
• Ability to clinically triage the needs of the department to ensure team goals are met timely