Regional Service Lead – Amenity Services
| Company | JP Morgan Chase |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 10+ years of Amenity Services, or related Hospitality experience, including expert knowledge of food, beverage, and catering services.
- Experience navigating regional geographical nuances.
- Experience in service innovation, deployment processes and strategies.
- Experience managing large-scale operations and cross-functional teams, driving change within organizations, and managing stakeholders across multiple functions.
- Advanced knowledge of operational management, design, and analytics.
- Exceptional leadership, stakeholder management, and communication skills, with the ability to collaborate across multi-functional larger teams.
Responsibilities
- Develop and implement strategic plans for amenity services within the region, ensuring collaboration with all regional leads and alignment with corporate objectives and employee needs.
- Identify opportunities for service enhancements and innovations to improve employee and customer experience.
- Oversee the day-to-day operations of amenity services, including employee dining, office coffee programs, lobby receptions, client and conference centers and other employee services.
- Ensure compliance with health, safety, and regulatory standards across all amenity services.
- Monitor and manage budgets, ensuring cost-effective delivery of services without compromising quality.
- Foster a client-centric culture, ensuring personalized and seamless service delivery.
- Promote and manage systems for collecting and analyzing employee and customer feedback to continuously improve services across the region.
- Lead, mentor, and develop a high-performing team of amenity service professionals, cultivating a culture of excellence, teamwork, and continuous improvement.
- Collaborate with external vendors to negotiate contracts, manage relationships, and ensure high-quality service delivery.
- Implement risk management strategies to ensure health, safety, and data protection.
- Establish and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of amenity services; present regular reports on service performance, employee feedback, client feedback, risk management, and improvement initiatives to senior management.
Preferred Qualifications
- Recognized thought leader and innovator with demonstrated industry eminence, capable of driving service innovation.
- Strong network within the hospitality, travel, and leisure sector, with the ability to pull together multiple partners in a productive, team environment enabling ideas to be taken from conception to execution.