Refinance Coordinator II

High school diploma or equivalent required
Confident self-starter that operates at a high level with limited supervision
Excellent organizational skills with great attention to detail
Strong oral and written communication skills
High level of interpersonal skills with the ability to interact at all levels inside and outside of the organization
Meets deadlines without missing important details
Basic skills in using a variety of computer software applications, particularly Microsoft Word, Excel, and other Microsoft Office products
Team player that can adapt to a fast paced and changing environment
Commitment to exemplifying the organizational core values and key competencies

Communicate with prospective customers by telephone and/or electronic methods to explain the refinance process and educate consumers on the benefits of refinancing with GLS and provide assistance and guidance on all necessary documentation for the refinance process
Communicate with current applicants via phone, email, and other methods to ensure their refinance transaction is moving seamlessly through the origination process, serve as a resource for inbound callers who have questions or concerns about their refinance transaction, and provide best-in-class service to process and finalize refinance transactions
Complete verifications, prepare documents and maintain work logs in an effort to close refinance transactions
Address funding issues, including escalating origination issues as necessary
Maintain acceptable customer service levels and turnaround times to achieve volume targets
Maintain electronic records and files that support work performed, results, and outcomes