Referral Coordinator

Referral Coordinator

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree in healthcare administration, medical assisting, or a related field preferred.
• Minimum of 2 years of experience in a healthcare setting, preferably in a referral coordination or patient access role.
• Knowledge of medical terminology and healthcare insurance processes.
• Proficiency in using electronic health records (EHR) systems and other healthcare software.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to manage multiple tasks simultaneously.

Responsibilities

• Coordinate patient referrals to specialists, diagnostic services, and other healthcare providers.
• Communicate with patients to provide information about referral appointments and procedures.
• Verify patient insurance coverage and obtain necessary authorizations for referrals.
• Maintain accurate and up-to-date records of all referral activities.
• Follow up with patients and providers to ensure referral appointments are scheduled and completed.
• Collaborate with healthcare providers to ensure continuity of care and timely access to services.
• Address any issues or delays in the referral process and work to resolve them promptly.
• Provide support and education to patients regarding the referral process and any required documentation.
• Ensure compliance with organizational policies and regulatory requirements related to referrals.
• Assist with the development and implementation of referral management protocols and procedures.

Preferred Qualifications

• Spanish bilingual preferred
• Associate’s or Bachelor’s degree in healthcare administration, medical assisting, or a related field preferred.