Referral and Consult Center Representative
| Company | The University of Kansas Hospital |
|---|---|
| Location | Leawood, KS, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- High School Graduate or GED
- Fluent English
- Excellent verbal communication skills
- Ability to work and adapt in a fast and dynamic organization
- Basic computer skills; Microsoft 365 (Word, Excel, PowerPoint)
Responsibilities
- Responsible for registration of scheduled patients prior to visit, including entering demographics and insurance verification.
- Scheduling of activities, including patient appointments and telehealth visits, using extensive knowledge of appointment types, locations, providers, and specialties.
- Provides patient support for the MyChart EMR System.
- Explains facility policies and ensures caller understands clinic scheduling/referral requirements in accordance with health system protocols.
- Complies with Medicare/Medicaid and other insurance rules and regulations.
- Provides physician to physician consultation services to community referring clinicians and non-health system clinicians.
- Provides phone and web-based support for Marketing SEM campaigns, event registration, and Partners In Care members as directed by management.
- Responsible for other duties or projects as assigned by management.
- Provide timely follow-up on web-based requests, department voicemails, and emailed requests.
- Receives incoming referrals from external providers and routes to appropriate internal areas for scheduling.
Preferred Qualifications
- 3 or more years of experience working with clerical, registration and/or customer service within a health care setting.