Reasonable Accommodation Case Manager
| Company | CVS Health |
|---|---|
| Location | Smithfield, RI, USA, Hartford, CT, USA |
| Salary | $66330 – $145860 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years of experience in employee relations and/or human resources
- High School Diploma/GED required
- Bachelor’s degree; equivalent work experience may substitute
Responsibilities
- Provide expert advice and follow through as well as ensure all company policies are followed, and provide advice and support on interpretation, application and compliance of the ADA, applicable State and Federal laws.
- Provide support and direction to a Sr. Analyst on difficult or complex reasonable accommodation cases to ensure consistency in handling and in line with company practice and policy.
- Partner with, and influence appropriate business partners to include, HR, senior leadership, legal and other partners when necessary.
- Leverage technology, tools and resources to maximize efficiency and effectiveness of reasonable accommodation case managers.
- Assess and manage complex, high-risk cases and escalate when appropriate.
- Partner and collaborate with HR, compliance, third party vendors, legal and others as needed.
- Identify trends and opportunities, develop and deliver RA training materials to appropriate leadership teams and business units.
- Champion and promote a positive colleague experience.
- Analyze and provide input and recommendations on process improvement to ensure an efficient and effective RA process
- Engage as a subject matter expert on RA with Colleague Relations and Leave of Absence teams
- Educate colleagues on appropriate self-service tools and other available resources
Preferred Qualifications
- Experience assisting employees/applicants with accommodation requests, familiarity with FMLA, knowledge of statues, regulations and guidance issued by the EEOC pertaining to ADA accommodations
- Leave of Absence (LOA) and Reasonable Accommodations experience
- Strong problem solver, ability to create and provide meaningful solutions, applying good judgment and influence as need; understanding the ambiguous areas
- Excellent decision-making skills (optimally gather and analyze facts, weigh risks) and make recommendations that are right for the business, the people and culture
- Highly organized and able to prioritize and plan time/resources accordingly, in a fast-paced high-pressured environment
- Highly collaborative
- Ability to multi-task, prioritize and learn quickly
- Ability to interact, partner and influence effectively with all levels of organization
- Excellent verbal and written communication skills; strong interpersonal skills including expertise in conflict management, investigation, negotiation and influencing
- Sound ability to deal with conflict situations in a rational and constructive manner