Real ID Specialist

Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures
Experience or training using computers to retrieve and input data
Three months experience collecting money and making change
Completion of an associate’s degree will substitute for one year of the public contact experience.

Help the public with obtaining Real ID license, instruction permit or identification cards.
Serve as a primary representative in the office for Real ID transactions.
Accurately produce photo licenses, instruction permits and identification cards.
Administer, correct and explain driver license knowledge test. Conduct vision tests.
Explain state and federal requirements for different driver and identification transactions.
Provide exceptional customer service while following privacy laws.
Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.
Collaborate with office leaders and managers to ensure efficient operations related to issuing Real ID.
Examine documents for eligibility prior to issuing credentials.
Prepare daily reports and balance transactions at the end of each day.
Travel to other offices in the region to perform relief work.
Work is performed in a DMV office setting with extensive face to face interaction with the public.

Experience working in a fast-paced environment and dealing with stressful situations.
Experience providing excellent customer service.
Experience handling multiple assignments with frequent interruptions.
Experience effectively interpreting complex rules and policies.
Experience explaining complex rules and policies in a simplified manner to a diverse audience.