Real Estate Collections

Minimum 1 year of experience in customer service or collection’s role but not required.
Ability to take constructive criticism.
Ability to work from home 3-4 days per week in a quiet office setting with limited distractions.
Ability to work overtime when the line of Business requires it.
Works well with others in a fully developed work team environment.
Excellent customer service skills.
Proven excellent verbal/written communication and interpersonal skills.
Ability to work under pressure and meet deadlines.
Analytical, research and problem resolution skills.
Comfortable navigating multiple computer systems and applications.
Proficient in Microsoft Office applications {Excel and Outlook especially}.
Expected to maintain an excellent attendance record.
Exceptional attention to detail.

Identifies and resolves situations where customers cannot maintain a current status on their account by having a thorough and detailed conversation in regard to their delinquency and offering applicable delinquency solutions.
Individual will spend 90% of their day on the phone with our customers trying to solve the delinquency by placing outbound and taking inbound calls. The other 10% is documenting calls and trainings/meetings.
Has strong negotiation skills and is able to convince customers the benefits to maintain a status.
Able to follow a schedule that is set by management for breaks and lunches and to limit time away from the phones when scheduled.
Other duties as assigned.

No preferred qualifications provided.