RCA Professional/Issue Management Coordinator – Wealth – Corporate – Commercial & Institutional Banking

RCA Professional/Issue Management Coordinator – Wealth – Corporate – Commercial & Institutional Banking

Requirements

• 6+ years of applicable experience
• Bachelor’s degree, or equivalent work experience

Responsibilities

• Ensuring all corrective actions are executed properly in accordance with the Enterprise Issues Management Policy for all assigned issues. (Note: All evidence must be retained and captured as part of issue closure.)
• Independently validate issue resolution plans created by the business to ensure they adequately address the root cause of the issue and evaluate whether corrective actions are sustainable.
• Conduct an independent and detailed review of evidence provided by the business to support the closure and remediation of assigned issues.
• Provide credible challenge of evidence (including data extractions) and provide business line partners and Senior Management with accurate information supporting that assigned issues have been appropriately resolved prior to issue closure.
• Responsible for writing detailed memos for assigned issues that clearly articulate the corrective actions taken by the business to address the root cause and the results of WCIB Issue Management validation and sustainability testing can be easily followed and clearly understood to a reader.
• Ensure accurate and timely updates of ARCHER/CIT fields for all assigned issues based on policy and program requirements. Note: Enterprise/Senior Business Line reporting comes from ARCHER/CIT data fields.
• Work closely with WCIB Business Unit Risk Officers (BURMs) and business line partners to address matters of concern and ensure issues are remediated in a timely manner.
• Ensure timely monitoring and tracking of assigned issues in order to meet established issue closure date. (Note: Issues cannot be extended once opened unless for specific cause and approved by Senior Managers).
• Proactively manage milestone target dates in order to drive closure of issues *and* escalate quickly if milestones are at risk (includes both business and WCIB Issues Management owned milestones).
• Provide weekly and monthly written updates regarding status of assigned issues, as requested for established reporting routines, which are shared with senior business line leaders.

Preferred Qualifications

• 6+ years’ experience in Risk Management or applicable line of business (e.g., compliance, testing and monitoring, or audit), preferably in financial services or similar industry
• Working knowledge of applicable laws, regulations, financial services, and regulatory trends that impact Wealth, Corporate, Commercial and Institutional Banking Business Units.
• Working knowledge of risk management practices, programs, and issue management processes unique to that Second Line of Defense oversight.
• Thorough understanding of Enterprise Issue Management Policy and Program requirements or the ability to read policies and grasp requirements relatively quickly.
• Ability to work in a dynamic environment and manage multiple assignments, requests/emails, tasks, projects and deadlines simultaneously often within compressed timeframes
• Self-motivated, willing to take on initiative, and capable of working independently (e.g. the ability to conduct research and seek answers with limited management intervention).
• Strong analytic, logical reasoning, problem-solving, and critical thinking skills.
• Strong communication and collaboration skills in order to work effectively across multiple teams.
• Strong administrative and interpersonal skills, including verbal and written communication skills, as well as sound business judgment with the ability to make decisions in conflicting situations.
• Strong attention to detail and focus on accuracy.
• Demonstrated and proven ability to manage time effectively and independently prioritize work both individually and as part of a team.
• Proven ability to not only identify and escalate concerns quickly and effectively but also propose a solution.
• Ability to think strategically and implement change initiatives as it relates to the WCIB Issue Management program.
• Knowledge of products and services offered by the Wealth, Corporate, Commercial and Institutional Banking business.
• Ability to interact effectively directly or indirectly with staff at all levels in the organization.
• Experience with Tableau Reporting, SAS Enterprise Guide, Visual Basic, or SQL ideal.