Quality Practices and Enablement Manager

Quality Practices and Enablement Manager

Requirements

• Proven ability to design and deliver effective training programs, workshops, and enablement resources to support team adoption of quality practices.
• Skilled in facilitating retrospectives, feedback loops, and workshops to identify and address areas for improvement.
• Strong collaboration and relationship-building skills to work effectively with cross-functional teams, including but not limited to Engineering, Product, Portfolio, Infrastructure and Security.
• Highly developed communication skills to create clear, actionable documentation and effectively convey insights and recommendations to stakeholders at all levels.
• Ability to analyze quality metrics and provide data-driven insights to improve processes and outcomes.
• Strong organizational skills to manage multiple quality initiatives, track progress, and ensure successful execution.
• Practical problem-solving skills to identify inefficiencies, recommend solutions, and drive adherence to quality standards.
• Understanding of quality audits, compliance, and corrective action planning to support continuous improvement efforts.
• Passion for fostering a culture of quality excellence and driving measurable improvements in quality outcomes.
• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) and their application to quality workflows.

Responsibilities

• Develops and delivers or coordinates delivery (e.g. train the trainer) of training programs, workshops, and documentation to improve team understanding and adherence to quality practices.
• Collects and analyzes feedback on training effectiveness, refining enablement initiatives to meet team needs.
• Identifies inefficiencies in workflows, recommend solutions, and drive adoption of process improvements.
• Collaborates with Engineering, Product, Infrastructure, Security and all other Ed Tech teams to ensure quality practices are consistently applied.
• Conducts or participates in quality audits to assess adherence to organizational standards, identify gaps, and support corrective actions.
• Establishes and manages feedback loops to monitor compliance and enable continuous improvement.
• Analyzes product quality metrics (e.g., customer satisfaction, rework, adherence levels) to assess performance and provide actionable insights.
• Ensures reporting dashboards are available to track progress and share quality performance updates with stakeholders by either creating and maintaining or coordinating with other data analytics teams.
• Partners with stakeholders across teams to align on product quality objectives and remove barriers to success.
• Communicates goals, insights, and recommendations clearly and effectively through written and verbal communication.
• Manages multiple quality initiatives simultaneously, track progress, and ensure successful execution within established timelines.
• Acts on retrospective feedback to refine processes and reduce rework or confusion in workflows.
• Performs other job-related duties as assigned.

Preferred Qualifications

• Relevant certifications such as Lean Six Sigma – Black Belt, ISTQB, Certified ScrumMaster, or SAFe.
• Experience with test automation frameworks and quality tools (e.g., Sonar, Jira, Playwright, LoadRunner).
• Change Management certification (e.g. ProSci)
• Advanced facilitation skills for retrospectives and feedback sessions.
• Experience designing reporting dashboards using tools like Dynatrace, Tableau or Power BI.
• General understanding of higher education technology applications (if applicable to the organization).