Quality Manager

Quality Manager

Requirements

• Bachelor’s degree in food science, chemistry, microbiology or related field preferred
• Must be a self-directed individual with a high level of integrity and maturity with proven leadership skills related to coaching/development of team members
• Ability to work well under pressure through times of crisis management
• Must be an effective communicator with excellent follow-up skills and comfortable interacting with all levels of the organization
• Strong knowledge of GFSI (FSSC 22000) requirements and previous experience as an audit facilitator
• Demonstrates understanding of Statistical Process Control (SPC), HACCP, sanitation, analytical/microbiology testing principles, and hygienic design principals
• Has project management skills and a working knowledge of Microsoft Word, Excel, Access and PowerPoint
• ERP system and Quality system experience, SAP and Infinity preferred
• Demonstrates the ability to drive continuous improvement, is results-driven and delivers against set targets
• Capable of fostering a strong Quality Culture that supports transformational change in line with the Kraft Heinz Company strategy.

Responsibilities

• Leads a large team of Quality professionals capable of delivering on quality and production strategies, including but not limited to: Laboratory, Quality Compliance, Sanitation, Department Quality Supervisors, Quality Engineers, and other supporting staff
• Works with the corporate quality team and various support function to deliver on quality excellence programs to driving performance in consumer complaint reduction, hold reduction, sanitation execution, and regulatory compliance
• Utilization of industry and Kraft Heinz quality tools (RCFA, SPC, Green Belt, etc.) to improve quality and product superiority
• Leads and implements best-in-class quality and food safety KPIs to measure performance of team members, ultimately aligning with the larger factory and business priorities
• Drives team member engagement through strong leadership, career development, and conflict management
• Builds strong relationships with plant leadership team members to ensure quality programs are driven through cross-functional partnerships with shared goals
• Partners with corporate to drive automation and digital solutions including KHC Lighthouse and factory/lab of the future initiatives
• Capable of evaluating performance and competencies of plant QA staff while providing leadership training, coaching, and accountability as needed
• Drives consistency through development of work instructions and training to set standards
• Manages the plant’s Corrective Action and Preventive Action program to drive continuous improvement
• Drives excellence in innovation thru supporting R&D plant trials and feedback, ensuring successful end-to-end commercialization of brand maintenance and innovation projects
• Maintains plant GMPs, HACCP, pre-requisite programs while serving as the primary liaison between plant and external regulatory agencies (FDA, CFIA, etc.) during routine and unannounced visits
• Provides direction and subject matter expertise on plant Quality-related activities and inquiries
• Prepares for and leads all internal and external quality audits, ensuring all corrective and preventative action timelines are adhered to
• Routinely monitors KHC quality systems, tools, and data sources to proactively address potential risks before they occur
• Oversees record keeping for all mandated quality checks, testing, sampling and sanitation activities
• Tracks, analyzes, and supports RCFA initiatives for quality-related, factory-controllable consumer complaints
• Prepares and maintains relevant FSQ permitting and licensing for the plant
• Manages departmental budgeting, purchasing and inventory of plant quality supplies such as filters, chemicals, tools and lab supplies
• Serves as the plant lead for company quality and manufacturing initiatives including the implementation of the Kraft Heinz Management System (KHMS)
• Develops strong working relationships with key suppliers and vendors
• Communicates effectively across all levels of the factory and corporate leadership team.

Preferred Qualifications

• Experience with ERP systems and Quality systems, specifically SAP and Infinity preferred.